Communication is much more than speaking clearly; it's about staying engaged, ensuring understanding, and responding with empathy.
This module explores how we navigate conversations under pressure. By understanding communication and conflict styles, both in theory and in practice, participants gain the tools to handle workplace tension with confidence and clarity.
Participants learn to:
Understand and adapt to different conflict and communication styles
Handle difficult conversations with confidence and clarity
Turn conflict into opportunity by building trust, defusing tension, and finding productive resolutions
