Effective Date: 02/10/2024
Last Updated: 27/12/2024

Unscripted Academy (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Notice explains how we collect, use, and protect your information when you interact with our website (www.unscriptedacademy.co.uk), book our services, or communicate with us.

1. Information We Collect

We collect and process the following types of personal data:

1.1 Information You Provide to Us

• Contact Information: Name, email address, phone number, and postal address.

• Booking Details: Workshop or course preferences, payment information, and any dietary/accessibility requirements.

• Account Information: Login credentials if you create an account.

1.2 Information We Automatically Collect

When you visit our website, we may collect:

• Technical Data: IP address, browser type, operating system, and device information.

• Usage Data: Pages visited, time spent on the website, and navigation patterns.

• Cookies: Small files placed on your device to enhance your user experience (see our Cookie Policy for more details).

1.3 Information from Third Parties

We may receive information about you from:

• Payment processors (e.g., Stripe, PayPal) for transactions.

• Social media platforms if you interact with us via those channels.

2. How We Use Your Information

We use your personal data for the following purposes:

• To process and manage your bookings and payments.

• To communicate with you regarding your inquiries, bookings, or changes to our services.

• To send promotional materials, offers, and newsletters (with your explicit consent).

• To improve our website, services, and customer experience.

• To comply with legal obligations (e.g., financial record-keeping).

3. Legal Bases for Processing

We process your data based on the following lawful grounds:

• Contractual Necessity: To fulfill bookings and provide our services.

• Legitimate Interests: To improve our services and ensure website security.

• Consent: For marketing communications and certain cookies.

• Legal Obligations: To comply with tax, accounting, and legal requirements.

4. Sharing Your Information

We do not sell your data to third parties. We may share your information with:

• Service Providers: Payment processors, email service providers, and IT support.

• Legal Authorities: If required to comply with applicable laws or regulations.

All third-party providers are required to process your data securely and in accordance with applicable data protection laws.

5. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this Privacy Notice or as required by law. For example:

• Booking data: Retained for 6 years for tax and accounting purposes.

• Marketing data: Retained until you opt-out or withdraw consent.

6. Your Rights

Under the UK GDPR, you have the following rights:

• Access: Request a copy of your personal data.

• Rectification: Correct any inaccurate or incomplete information.

• Erasure: Request the deletion of your personal data (subject to legal or contractual obligations).

• Restriction: Limit the processing of your data.

• Data Portability: Receive your data in a machine-readable format.

• Objection: Object to data processing for direct marketing or based on legitimate interests.

• Withdraw Consent: Where we rely on your consent, you can withdraw it at any time.

To exercise your rights, please contact us at help@unscriptedacademy.co.uk.

7. Data Security

We implement robust security measures to protect your data, including:

• Encrypted transactions using SSL/TLS protocols.

• Restricted access to your data on a need-to-know basis.

• Regular monitoring of our systems for vulnerabilities and threats.

8. International Data Transfers

If we transfer your data outside the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent measures.

9. Cookies

We use cookies to improve your browsing experience and analyze website usage. For detailed information, please refer to our Cookie Policy.

10. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. Any changes will be posted on this page with a revised “Effective Date.” We encourage you to review this notice periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Notice or how we handle your personal data, please contact us:

• Email: help@unscriptedacademy.co.uk

• Address: 16 Spareleaze Hill, Loughton, Essex, IG10 1BT

• Phone: +44759 090 4151

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

• Website: https://ico.org.uk

• Phone: 0303 123 1113